Assistant eShop Manager

Job description

$19.50 - $21.00 PER HOUR: GENERAL PURPOSE: The purpose of this position is to accurately select and pack groceries and merchandise ordered online by Harmons’ customers. This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner, and ensure that all orders are ready for customer pickup with attention to quality and freshness. This position is to increase direct website use through delivering an exceptional customer service experience. This person will respond to customers’ orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included, and may route questions to the appropriate department. This person will assist the eShop Manager with keeping the eShop department running properly and profitably, knowing all aspects of eShop, being able to fill in for any position when necessary and training new eShop associates, all while providing excellent customer assistance via email support and phone support. ESSENTIAL DUTIES & RESPONSIBILITIES: - Follows established departmental and store policies and procedures - Receive and check incoming eShop orders - Assemble orders...