Field Technical Support Manager

Job description

At Luxer One, we’re committed to simplifying life by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers. This is not a sales position. Do you like working with your hands and using your thinking skills? The Luxer One Customer Success department is seeking a highly motivated, tech-savvy, enthusiastic, self-driven, customer-centric Territory Manager to join our rapidly growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs. Roles and Responsibilities: Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market. Perform system upgrades and system installs in your market, and ensure that the systems you support are up-to-date and in excellent working condition. Perform in-market installations and removals, encompassing, but not limited to, Packa...