Patient Service Representative

Job description

Patient Service Representative 1. Ensure overall total customer satisfaction. · Greet patients in a courteous and professional manner. · Answer all incoming calls in a courteous and professional manner. · Respond to the patients’ needs or direct them to the appropriate person for assistance. Take detailed messages and confirm the appropriate people receive them. · Obtain overall operational knowledge of the center in order to assist in the triage process. · Have insurance knowledge, i.e., be aware that HMO patients need a referral for each visit and which insurances the center accepts. 2. Ensure that patients’ needs are handled in a timely and efficient manner. · Ensure that benefit verification and pre-certification is completed for each scheduled case. · Schedule patients into the billing system immediately upon receipt of the information from the surgeon offices. · Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paper work. · Established patients – verify demographic and insurance information at each visit. · Have knowledge of CPT-4 and ICD-9 coding, as well as the changing Med...