Client Success Manager - Sydney

Job description

About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. To thrive in this environment, associates must be continuous learners who are adaptable to change, demonstrate a champion mindset, and exhibit purposeful persistence. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams. What you will do: Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment. Uncover and capture how the client measures value (creating Value Statements) to ensure value is recognized and delivered throughout the life of the contract. Build, develop, and manage relationships with C-level clients across various business functions, a...