Customer Success Manager

Job description

Join ParallelDots Inc. – Transforming Retail with AI Innovation At ParallelDots , we’re not just building technology – we’re revolutionizing the way the world’s largest FMCG companies and retailers operate. Powered by cutting-edge AI-driven image recognition , our flagship product ShelfWatch automates retail shelf monitoring to deliver real-time insights, helping brands optimize their in-store execution and boost sales. Trusted by Fortune 500 FMCG giants , our solution has been deployed in 40+ countries , covering over 1 million stores and analyzing 10+ million images every month . With headquarters in the USA and a strong presence in India, the UK and Europe , we are a fast-growing global organization making a real impact. About the Role: As part of our Customer Success team, you will play a pivotal role in driving customer satisfaction, retention, and growth. Customer Success lies at the heart of our organization’s strategy and is a key differentiator for ParallelDots. We take pride in delivering efficient, flexible, and delightful service to our clients—setting benchmarks for excellence and continuously striving to exceed them. This role operates at the intersection of Product,...