Customer Service Agent - US Commercial

Job description

If you’re interested in this role, please apply in English and include an English version of your Resume/CV. The Role: Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients. Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines. As an Associate within Customer Service Support, you will play a critical role in enabling US Commercial Operations by delivering accurate, timely, and customer-focused service excellence. Based in our Enterprise Solutions Hub (MESH) in Warsaw, you will serve as a frontline partner to both internal stakeholders and external customers. This position ensures a consistent and high-quality customer experience by managing customer inquiries, coordinating order-to-cash activities, maintaining audit-ready documentation, and strengthening the integrity of customer and transactional data that underpins efficient business execution. Here’s What You’ll Do: Provide customer service...