Senior User Experience Designer

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Senior User Experience Designer with a Conversational Design Focus , you bring strong UX fundamentals but more uniquely a deep understanding of conversation or service design. You will be responsible for defining ideal conversational flows for a range of use cases. This means you have a deep understanding of how the best AI Assistants respond, ask follow-up questions, recover from mistakes, or escalate to humans when n...