Patient Experience Representative I- Urology (100% onsite)

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: Position Summary: The mission of the Boston Children’s Department of Urology is to serve as the world’s leader in patient-centered pediatric urologic care. Our world-renowned, board-certified urologists are dedicated to providing state-of-the-art diagnosis and treatment, driven by our surgical expertise, innovation, and commitment to research in all aspects of pediatric urology. As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families. Key responsibilities: Patient Encounter Management: - Providing positive and effective customer service that supports unit operations - Collaborating with referring providers and practices - Obtaining required authorizations to compile patient and staff schedules - Scheduling patients and supporting patients encounter Check In / Check Out: - Greeting and directing patients, families and visitors - Monitoring daily schedule and coordinating flow with clinicians/supervisor...