Vendor Analyst
Safelite · Columbus, Ohio, US
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company.
Job description
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Vendor Performance & Relationship Management: - Monitor the performance of facilities related vendors using SLAs, KPIs, compliance metrics, and customer satisfaction feedback from Safelite’s field and supply chain organizations. - Track response times, completion rates, cost adherence, safety compliance, and service quality across Safelite’s national footprint. - Support QBRs and structured performance reviews for facility services and construction contractors. - Assist in vendor issue resolution—dispatch delays, quality concerns, warranty questions, repeated service failures. - Provide rapid vendor support for urgent facility issues (emergency repairs, environmental events, storm impacts). Data Analysis & Reporting: - Analyze spend patterns, work order trends, variation in vendor pricing, and seasonality (e.g., snow removal, HVAC peak loads). - Create and...