Royal Service Agent (Hotel Phone Operator)

Job description

Company Description ​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company. EOE/M/F/D/V: Job Description: What you will be doing: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Consistently offer professional, friendly and engaging service - Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller - Take ownership of the caller’s request and ensure follow up according to the hotel’s standards and taking messages if necessary. - Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering - Maintain and monitor the “Royal Service” softw...