Internal IT Support Specialist
Toyota Tsusho Systems · Plano, Texas, US
The Internal IT Specialist is responsible for supporting daily Internal IT operations while also designing, developing, and maintaining internal business app...
Job description
The Internal IT Specialist is responsible for supporting daily Internal IT operations while also designing, developing, and maintaining internal business applications and AI-driven automation solutions. This role is a hybrid hands-on position combining: · Day-to-day Internal IT operational support (PC setup, network, user support) · Microsoft Power Platform development (Power Apps, Power Automate) · AI agent and workflow automation (e.g., Copilot Studio) The position plays a key role in enabling Internal IT to function both as a reliable operations team and a strategic digital transformation partner for internal stakeholders. Essential Functions: 1. Day-to-Day Internal IT Operations · Prepare, configure, and deploy PCs, laptops, tablets, and peripheral devices for new hires, replacements, and upgrades. · Perform network-related tasks, including basic network configuration, troubleshooting connectivity issues, and coordinating with vendors or global IT teams when needed. · Support user account management (Microsoft 365, email, MFA, access permissions). · Troubleshoot and resolve hardware, software, and internal system issues through ticketing systems, email, chat, or in person. · Ma...