Junior Customer Service and Success Specialist - Dutch (f/m/d)

Job description

At eGroup, our Customer Service Specialists bridge the gap between what our customers need and what we deliver — helping us not only meet but exceed expectations. In this role, you’ll support our Dutch customers throughout their entire journey, from onboarding to the end of their time with eGroup. Your Mission: - Drive a seamless customer experience that creates positive sentiment for our brand - Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers - Maintain accurate records of customer interactions and steps taken to resolve issues Requirements Your Profile: - Experience in a customer-facing role, preferably handling customer service, care, or success - Proven track record of delighting customers and exceeding their expectations - Proficiency with customer service software - Excellent attention to detail - Ability to communicate in more than one language - Tertiary degree preferred - A Junior Customer Service Specialist will have 1-2 years of experience in eGroup. The incumbant will work on simple cases under the close guidance of a Senior Customer Service Specialist or Team Leader Your Responsabilities: - Manage cu...