IS Customer Support Technician - On-Site

Job description

IS Customer Support Technician - On Site Serves as the key point of support to resolve caregivers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in Associate End User Support Technician. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: - 2 years Experience in technical support or at least one current certification in technology related field. - Experience using Knowledge management tools. Preferred Qualifications: - Associate's Degree IT or IT related equivalent. - Bachelor's Degree Computer Science, Electrical Engineering, Informatio...