Director, Channel Management

Job description

Pizza Hut U.S. is seeking a strategic and highly data-driven Director of Channel Management to lead growth across our ordering and fulfillment ecosystem. This role will own performance and expansion strategy across first-party digital (web and app), third-party delivery marketplaces, and offline/local channels — ensuring we optimize how customers access Pizza Hut while driving profitable, sustainable growth. This leader will serve as the enterprise expert on channel performance, continuously analyzing trends, customer behavior, marketing impact, and operational dynamics to identify what’s working, what’s not, and where we should invest to accelerate growth. What You’ll Own: Enterprise Channel Strategy: Develop and lead the U.S. channel growth strategy across: First-party digital (pizzahut.com + mobile app) Web-to-app transition and app acquisition: Third-party marketplace delivery: First-party delivery: Offline/local store channels: Optimize channel mix to maximize traffic, conversion, frequency, and long-term customer value. First-Party Digital Growth: Drive traffic growth to pizzahut.com and increase digital conversion. Lead strategies to migrate web customers to app and accelera...