Inside Sales & Appointment Supervisor

Job description

Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve. Position Overview: Joyce is seeking an experienced and motivated Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. In this role, you will be responsible for day-to-day supervision of the team while remaining closely connected to the work itself. You will ensure consistent performance, high-quality customer interactions, and a strong pipeline of qualified appointments for our In-Home Sales team. This position is ideal for a hands-on leader who is passionate about people development, performance coaching, and creating a positive, accountable team culture. You will play a key...