Experience Design Vice President

Job description

As a Vice President of Experience Research in Connected Commerce, Chase Travel, you will play a pivotal role in shaping how customers’ experience exploring and booking travel across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams. Job Responsibilities: Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques to maintain a competitive advantage in the market. Define mixed method research roadmaps aligned with product strategy and business objectives, collaborating with designers, product management, and data scientists. Scope and prioritize research initiatives based on impact and feasibility Lead complex, ambiguous research projects from conception through socialization of findings Design mixed-methods studies combining qualita...