Front Desk Supervisor - Aloft Raleigh | Raleigh, NC

Job description

Description Located on Hillsborough Street directly across from North Carolina State University’s iconic Memorial Bell Tower, the Aloft Raleigh captures the energy, vibrancy, and spirit of the city it calls home. With its bold design, modern guest rooms, and lively WXYZ Bar, the Aloft Raleigh offers an experience that is anything but ordinary. Consistently ranked among the top 5% of Aloft Hotels worldwide for guest satisfaction, our 135-room hotel sits just minutes from Downtown Raleigh, Raleigh-Durham International Airport, and the city’s most exciting destinations. We are currently seeking a Front Desk Supervisor who will oversee and help coordinate the daily operations of the front desk team. The ideal candidate will ensure exceptional customer service, maintain efficient front desk procedures, and support team members in delivering a seamless guest experience. Requirements: What You Will Do: - Supervise and mentor the front desk team, setting clear objectives, managing performance, and providing ongoing training. - Create and manage weekly schedules that balance business needs, employee availability, fairness, and labor standards. Greet guests upon arrival and ensure a smooth c...