Customer Service Officer

Job description

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description: Position Overview: The Customer Service Officer is responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, or in person - Provide accurate information about products, services, or promotions - Resolve customer concerns or escalate issues when necessary - Process orders, returns, and service requests - Maintain detailed records of customer interactions - Support customer satisfaction and retention initiatives Qualifications: - Strong verbal and written communication skills - Customer-focused mindset and problem-solving abilities - Ability to remain professional under pressure - Basic computer and data entry skills - Strong organizat...