Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish - CA ONLY

Job description

Job Description Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone. Job Summary: Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements. Job Duties: - Schedules high-quality member appointments daily to meet departmental goals. - Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. - Provides basic support and guidance to members with empathy and professionalism. - Participates in ongoing training sessions to enhance service quality and knowledge. Job Qualifications: REQUIRED QUALIFICATIONS: - At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. - High attention to detail and ability to follow member interaction scripting. - Flexible and adaptive to changing priorities and workflows. - Compassionate and service oriented. - Bilingual (English and at least one additional language, as required). - Strong verbal and written commun...