SAP Application Service Management Lead

Job description

The Service Management Specialist – SAP S/4HANA Material Management (MM) is responsible for the operational support, service delivery, and continuous improvement of material management processes within the SAP S/4HANA environment. This role ensures that procurement, inventory management, and supply chain operations are supported by stable, efficient, and scalable services aligned with business objectives. The specialist works closely with IT, supply chain, and business stakeholders to maintain high system availability and optimize end-to-end material flows. This role is critical to maintaining the reliability of our SAP MMP ecosystem, which directly impacts core business operations such as Material Management, Order fulfillment , logistics movement result posting & financial updating efficiency. Key Responsibilities: Serve as the primary point of contact for Incident Management, Request Management, Problem Management and Event management, Operational Metrics and Knowledge Management for Material Management functions Develop and implement processes aligned with enterprise processes for incident/problem management, support knowledge management, metrics reporting and business continui...