Customer Support Manager

Job description

Customer Support Manager Location: Fort Worth, TX: Employment Type : Full-Time Compensation: $90,000+ annually & bonus incentives Lead a high-performing team and elevate the customer experience in a fast-growing organization. Serenity is hiring a Customer Support Manager to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build strong, accountable teams. 💡 No industry-specific experience required . We provide training on our systems and processes. What You’ll Do: - Lead day-to-day operations in a high-volume, customer-focused environment - Coach, develop, and hold team members accountable to service and performance standards - Ensure every customer interaction is professional, efficient, and positive - Oversee scheduling, workflow, and overall team productivity - Monitor key performance metrics (KPIs) related to volume, efficiency, and experience - Identify opportunities to improve processes and elevate team performance What We’re Looking For: - 10+ years of leadership or operations experience in a fas...