Manager, App Support

Job description

What's the Short Version? The Manager, App Support leads a growing team of highly technical Application Support Analysts. They are responsible for hiring, performance management, coaching, mentoring and engaging staff in a positive collaborative work environment. The ideal candidate will have a strong background in application support, with a deep understanding of e-commerce platforms, systems integration, troubleshooting, and service management. What Will You Be Doing?: - Leadership and management of the Application Support team including resource management, hiring, coaching/mentorship, and performance management. - Manage and oversee trouble tickets, i.e. ticket assignment, ticket prioritization, problem escalation and problem resolution. - Mentor and motivate team members to develop their skillsets, grow in their roles, and clear obstacles to success. - Collaborate with Senior leadership to develop a long-term strategic plan for the Application Support team. - Be an active participant in the continuous improvement of our overall IT leadership team through development of clear strategies and sharing/adoption of best practices within Application Support team as well as across tea...