Customer Support Specialist (4017)

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role: APAC Customer Support Team: The Customer Support Team is responsible for helping GBG’s customers use our products. The Team takes pride in supporting GBG’s Vision through the provision of excellent customer service. Customer Support Specialist: The role reports to the Head of Customer Support - APAC. As the technical function, the team is formed of customer-oriented, product-informed, technical-skilled professionals whose purpose is to provide an in-depth level of Investigation into customer Issues related to the product and the ecosystem where it operates...