Assistant Director of Case Managment

Job description

Position Summary The Assistant Director of Case Management oversees day-to-day operations of case management services in the Fedcap PACE Program across NYC. As the primary liaison to the Department, this role ensures program alignment with HRA policies, manages staff performance, drives client engagement, and ensures program compliance and quality improvement. This leader will manage a team of supervisors and direct staff while fostering innovation and accountability. The ideal candidate is results-oriented, collaborative, and committed to empowering vulnerable and at-risk populations through high-quality service delivery. What You’ll Do: - Oversee NYC-wide case management service delivery for enrolled PACE clients. - Act as liaison with the Department, ensuring compliance, communication, and reporting accuracy. - Lead and supervise a team of 20–30 staff, including supervisors and direct reports. - Ensure strong client engagement, retention, and barrier resolution through effective planning and execution. - Track program metrics, manage budgets, and contribute to innovation and operational success. Your Responsibilities Will Include: Program Operations & Compliance: - Ensure delive...