HM Servicing Ops Lead

Job description

Role Summary The HM Servicing Ops Lead provides operational and analytical support to Home Mortgage Servicing leadership, with a primary focus on Escrow, Tax, Insurance, and related servicing functions. This role supports day‑to‑day execution, monitoring, and issue resolution activities while partnering closely with senior team members and managers. The Ops Lead assists with quality monitoring, basic risk awareness, workflow support, and documentation maintenance. The role requires working knowledge of servicing processes and systems, strong attention to detail, and the ability to escalate issues appropriately. Key Responsibilities: Operational & Analytical Support: Quality Assurance / Quality Control (QA/QC) - Support business line managers by completing routine and defined operational tasks within assigned servicing functions while maintaining awareness of regulatory and risk considerations. - Research, track, and assist in resolving operational, system, vendor, and customer issues, escalating complex matters as appropriate. - Assist with collecting, validating, and organizing data for operational reports, dashboards, and tracking tools. - Support workflow execution by coordinati...