Service Manager | Seattle Regional Application

Job description

Job Type Full-time Description: **This is a general application for Swickard Auto Group in Seattle for candidates willing to relocate if necessary based on position and dealership availability.** The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability. Responsibilities: Customer Service: - Greet customers promptly and professionally. - Ensure customer satisfaction through timely and quality service. - Handle customer complaints and resolve issues effectively. Team Management: - Hire, train, and supervise service technicians. - Develop and maintain a positive work environment. - Evaluate employee performance and provide feedback. Operations Management: - Schedule and prioritize service appointments. - Manage inventory of parts and supplies. - Monitor and control labor costs. - Ensure compliance with safety regulations and industry standards. Financial Management: - Prepare and analyze service department reports. - Develop and implement strategies to increase profitability. - Monitor and control expenses. Quality Control: - Inspect completed work to ensure quality sta...