Service Desk Supervisor

Job description

Job DetailsJob Location: Oak Brook HQ - Oak Brook, IL 60523Position Type: Full TimeSalary Range: $70,000.00 - $90,000.00 Salary/year GENERAL FUNCTION: This position will be responsible for the management, support, training and development of the IT Service Desk Team. Supervises the day-to-day operations of the service desk. The key focus will be to create and manage team work processes that will boost the level of productivity and efficiency, enhance excellence in communication and monitor the level of service delivery. In addition to working closely with the business and internal IT teams, identifying, developing and supporting technical solutions is key. Maintain and support the compute environment, including client operating system, third party applications, and mobile devices, with an emphasis on patch management and vulnerability mitigation. Perform other services and various assignments related to the function of the Service Desk. The candidate must be able to organize, multitask, and provide quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage Service Desk requests, incidents and problem resolution. Lead, motivate and guide the members of the Service Desk...