Member Service Specialist/Member Service Representative

Job description

TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members. We are seeking a MSR/MSS that welcomes members to TowneBank and accurately handles requested transactions in a timely manner, performs a variety of teller, settlement and operational functions to keep the teller line running smoothly. MSR/MSS will also be trained to fill in and work on the sales and service platform assisting members with new accounts and a variety of member issues in order to provide an exquisite banking experience for our members. Essential Responsibilities: Member Service Representative: - Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts - Verifying checks and cash and examining documents for essential elements. - Reviewing & providing system overrides on other tellers’ transactions, when needed. - Following the Bank’s security guidelines on a daily basis - Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elem...