Customer Care Stage

Job description

STAGE IN CUSTOMER CARE: We are looking for an enthusiastic Customer Care Intern to support our team in sales order processing for ROCKWOOL Core Solutions customers. This internship will help you acquire practical skills and a solid understanding of the key tasks and processes related to order handling. Over time, you will gain broad experience and develop the autonomy needed to succeed in a fast‑paced work environment. Who we are: ROCKWOOL Core Solutions is part of the ROCKWOOL Group. We provide tailor‑made stone wool and engineered mineral fibre solutions for Original Equipment Manufacturers (OEM) systems. We work closely with industrial manufacturers, using our expertise to develop solutions precisely matched to each project’s needs. Find out more: www.coresolutions.rockwool.com Location: ROCKWOOL Italia – Milan (Corso Sempione/Domodossola) | Office‑based What you will be doing: You will be supported and trained to contribute to the main sales order processing activities, including: - Order entry and follow‑up in SAP - Managing the order book and monitoring delivery timelines - Communicating with customers (phone/email) regarding enquiries, order status, delivery dates and update...