Customer Experience Specialist – Harley-Davidson (Sales & Appointments)

Job description

Customer Experience Specialist – National City Harley-Davidson Location: National City, CA Department: Sales Job Type: Full-Time About Us National City Harley-Davidson is part of the Wise Riders Harley-Davidson dealer group. We are built on performance, accountability, and passion for the Harley-Davidson lifestyle. Our team is focused on creating world-class customer experiences while driving results. If you’re competitive, energetic, and ready to grow—this is the opportunity for you. Position Overview We’re hiring a Customer Experience Specialist (BDC Associate) to drive inbound and outbound customer communication. You’ll be responsible for setting appointments, confirming showroom traffic, and supporting the sales team in hitting daily and monthly targets. What You’ll Do: - Make 100+ outbound calls daily to leads and opportunities - Send 60+ emails and 60+ texts per day - Set and confirm appointments for showroom visits - Ensure 100% follow-up on all sold customers - Log all activity in CRM accurately and consistently - Work directly with sales managers to drive appointment show rates - Maintain daily checklist and accountability to performance metrics - Participate in weekly tra...