IT Help Desk Internship

Job description

The IT Help Desk Intern provides first-level technical support to end users while gaining hands-on experience in a professional IT environment. This role is designed for students or early-career candidates looking to build foundational skills in troubleshooting, customer support, and IT operations. The intern will assist with resolving basic hardware, software, and connectivity issues, document support requests, and escalate more complex problems as needed. Success in this role requires strong communication skills, a willingness to learn, and a customer-focused mindset. QUALIFICATIONS: Ř Ability to deliver superior customer service Ř Sound organizational skills: Ř Excellent oral/written communication skills: Ř Microsoft Office products experience: KEY RESPONSIBILITIES: The IT Help Desk Technician will be responsible for performing the following duties: · Build ongoing relationships with users in local offices, remote offices, and in the field. · Answer incoming support inquiries via various channels (Chat, phone, email, etc.) · Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes...