Lead Solutions Architect

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. The Solution Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. The SA will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. The SA will have a strong command of CXone products and ecosystem and be responsible for both technical and business tasks including management of customer expectations and satisfact...