Commercial Payment Operations Specialist II

Job description

Responsibilities: The Payment Operations Specialist provides support for Account Analysis and Liquidity activities with an emphasis on operational excellence and superior customer service. Contributes and champions process improvement ideas and a culture of continuous improvement and enhanced customer experience. Develops and maintains effective working relationships with peers while operating effectively in an environment of cooperation and change. Works directly with vendors to resolve issues, and identifies and escalates risk/issues where appropriate. Primary responsibilities include: Qualifications, Education, Certifications and/or Other Professional Credentials - Process incoming maintenance requests, meeting established productivity goals - Monitor all requests to ensure SLAs are met - Able to solve problems of low to medium complexity. - Apply customer invoice payments for services rendered - Provide timely reporting of outstanding invoices - Collaborates with other team members to ensure SLAs are met - Acknowledges and responds to incoming tickets and/or inquiries - Provides project support for new services and other billing projects - Generates daily sweep package and ensu...