Customer Experience Manager

Job description

Customer Experience Manager – Operations Location: Cherry Creek, CO: Employment Type: Full-Time Compensation: $90,000k annually Overview: Lead a team in a high-volume, customer-facing environment where delivering a consistent, high-quality experience is the top priority. We’re looking for a hands-on leader who thrives in fast-paced, structured environments and knows how to build strong teams, manage performance, and create a polished, professional experience across every interaction. No industry-specific experience required — full training provided. What You’ll Do: - Oversee daily operations in a customer-facing, high-volume environment - Lead, coach, and develop team members to deliver a high-touch, professional experience - Ensure every interaction is welcoming, efficient, and consistent - Manage staffing, scheduling, and workflow execution - Monitor and improve key performance metrics (KPIs) related to service, efficiency, and overall experience - Guide conversations and provide clear, confident communication to customers - Identify opportunities to improve processes, service quality, and team performance - Step in as needed to support the team and maintain service levels What T...