Front Desk Supervisor

Job description

Job DetailsJob Location: Hyatt Place West Palm Beach - West Palm Beach, FL 33401Position Type: Full TimeSalary Range: $17.50 - $17.50 HourlyJob Shift: AnyOverview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel. Performance Expectations: Supervise front desk operations during assigned shift. Ensure front desk staff is familiar with hotel products and services. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. Assist guests with check in and check out processes. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information. Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. Communicate with other departments to coordinate and follow up on all guest and room information. Report any items in need of repair. Follow all safety procedures while worki...