Account Operations Specialist II

Job description

Company Cox Automotive - USA Job Family Group: Vehicle Operations Job Profile: Account Operations Specialist II Management Level: Individual Contributor Flexible Work Option: No remote option; must work at a specified Cox location Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: ​ This position is responsible for working closely with accounts to coordinate vehicles for the sale, review work performed, ensure appropriate & timely sale line - up, and ensure effective operational flow. Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders. Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positiv...