Video Implementation Manager

Job description

Description: - Serve as the primary technical resource for video solution implementation and onboarding. - Act as subject matter expert for escalated operational video support and technical inquiries, ensuring efficient issue resolution and service continuity. - Lead and assist with onboarding efforts, including consulting on system configuration, equipment setup, and account creation within Monitoring and Video Management platforms. - Partner closely with the Onboarding team to ensure long-term knowledge transfer, documentation, and support readiness. - Act as a Subject Matter Expert on sales calls when needed to support solution design and technical validation. - Define, document, and continuously refine end-to-end Video Monitoring processes across the customer lifecycle. Identify process improvements using technology to streamline and improve the overall customer onboarding experience. - Collaborate with Video Technology leadership to review performance, identify gaps, and address issues or opportunities. Requirements: - 3+years of experience in an IT, technical support, or helpdesk environment - Familiarity with IP CCTV / Video systems (installation, configuration, or support e...