Loan Resolution Associate-Hybrid

Job description

Overview The Loan Resolution Associate contacts customers with early stage (8-29 days) delinquent loan or negative share accounts to deliver payment reminders and to educate members on the importance of good credit. Performs daily operations of loan or negative share collection functions. Reconciles daily negative share collection and charge off reports. Responsible for meeting regulatory and department workflow requirements and deadlines. Encourages and develops cooperation among all company personnel to ensure team effort and prompt member service. Keeps manager informed of department’s activities and issues that impact the Credit Union. Responsibilities: - Performs early stage delinquency collection activities of consumer loans, negative shares, and home equity loans, including payment reminders and educating members on the importance of good credit. - Reviews and processes daily and monthly negative share reports. - Prepares forms, form letters, reports, and correspondence for negative shares collection purposes. - Performs data entry, file maintenance, research, and complicated data analysis in support of negative share functions. - Prepares and submits paperless repossession...