L2 Systems Analyst

Job description

Key Responsibilities Provide Level 2 technical support for enterprise systems, applications, and infrastructure. Investigate, diagnose, and resolve escalated incidents from L1 support. Perform root cause analysis and document findings. Monitor system performance, availability, and capacity. Maintain and support Windows/Linux servers and cloud environments. Manage user access, permissions, and identity services (e.g., Active Directory). Support patch management, system upgrades, and change management activities. Collaborate with vendors and third-party providers for issue resolution. Create and maintain technical documentation, runbooks, and knowledge base articles. Participate in on-call rotation and incident response when required. Ensure compliance with IT policies, security standards, and regulatory requirements. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 3–5 years of experience in IT support, systems administration, or related role. Strong knowledge of: Windows Server and/or Linux environments Active Directory, DNS, DHCP: Microsoft 365 administration: Virtualization technologies (VMware /...