Customer Support Representative (German-speaking)

Job description

We are looking for a Customer Support Representative (German-speaking) to join our BUX team based in Amsterdam . We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base. In this role, you'll serve as a primary point of contact for our German-speaking clients while also offering support in English to users across Europe. We value candidates who approach their work with dedication, responsibility, and the ability to work autonomously, yet thrive as part of a team. As we operate in a dynamic scale-up environment, we need someone who embraces change and approaches challenges with a proactive 'can-do' attitude. We’re teaming up with ABN AMRO to add savings to the BUX platform. You’ll play a key role in launching this new proposition and supporting our customers across all our financial products. What you will do: As part of our first-line support team, you’ll help ensure our users have a smooth and positive experience with BUX. Your day-to-day will include: Supporting customers using BUX Investing and, soon, BUX Savings Responding to chats, emails, and phone calls with speed, clarity, and care Guiding new users through o...