Hotel Front Desk Agent/ Guest Service Agent

Job description

Position Overview: The Guest Services Agent at Resort World must assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the guest service agent’s demeanor must be reflective, at all times, of the highest standards of professionalism. A consistently positive attitude, knowledge of all facets of the operation and attention to detail are traits, which our agents are required to have. Essential Functions: - Maintain standards of a 5-star service. - Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Book guest accommodations, room, show or restaurant reservations in accordance with current procedures. - Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Communicates with guest’s/guest relations. - Handles complaints and angry guests. - Presents any messages or packages. - Presents the keys and offers bell attendant assistance. Explains Hotel serv...