Support Specialist - Tebex

Job description

Description We’re looking for a courageous Support Specialist to join the Tebex team and assist our creators and buyers. As a Support Specialist, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries. So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest. Responsibilities: In this role, you will: - Answer Tebex-related product questions and services - Process support tickets and messages in an effective and efficient manner via chats and emails. - Resolve issues and communicate in a helpful and supportive tone - Maintain a proactive outreach mindset when resolving customer issues - Inform customers about both current and potential service issues - Handle customer feedback and escalate issues as needed - Maintain Support documentation up-to-date with changes in the platform, knowledge management with GetGuru - Track and monitor KPIs, NPS (Net Promoter Score), and support ratings Requirements: - 2+ years of experience in online customer support - A proven track record of maintaining high standards and attention to detail - Technical background with a basic und...