CUS - Corp-Red Alert Manager

Job description

Position Summary: This position is responsible for managing all functions related to Red Alert operations and customer communications and relationships. A Red Alert Manager leads daily Red Alert Center operations to meet customer satisfaction levels and customer experience goals while partnering with leadership to drive consistent processes, coaching, and continuous improvement. Essential Duties and Responsibilities: Observe loading of Red Alert products to ensure safe handling onto trailers. Identifies systemic issues impacting quality or efficiency and implements corrective action plans. - Directs day-to-day operations of assigned teams and Supervisors. - Provides support and guidance to Supervisor staff - Facilitates innovative culture to foster new and improved processes and ideas. - Identifies and recommends or acquires updates/expansions to technology, equipment, and policies that may improve customer service and agent retention. - Tracks and reports on all data for all areas of responsibility. - Performs performance reviews and disciplinary actions for all staff. - Ensures appropriate staffing levels to meet service demands and departmental performance goals. - Monitors and...