Student Accounts Collections Coordinator

Job description

Student Accounts Collections Coordinator Reports to: Assistant Director of Student Accounts Status: Exempt: Position Summary: The Student Accounts Collections Coordinator is responsible for performing a variety of tasks related to the collection of delinquent student account balances for current and prior students. Duties may include providing exceptional customer service, executing internal collections communications, accepting payments, working with an external collection agency, and answering questions related to student accounts. Responsibilities: Qualifications: - Effectively communicate university policies and procedures related to student accounts - Review past due accounts to determine appropriate action, and assume responsibility for effective follow up on past due accounts - Provide information regarding payment responsibilities and options for payment on accounts - Gather information and prepare documentation to refer accounts to external collection agency - Ensure holds are placed on the appropriate student accounts - Analyze and investigate accounts to determine accuracy; contact appropriate department or agency to verify validity of transactions - Receive payments on...