Medical Office Associate I

Job description

Responsible for general reception, registration, billing, and Customer Service. Required: Preferred: AHS Investment Corporation (AHSIC) is the wholly owned for-profit subsidiary of Atlantic Health. - Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately. - Answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers. - Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate. - Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff. - Able to access, interpret and communicate information for all age-appropriate care. - Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Sc...