Application Administrator (Microsoft Dynamics365)

Job description

As an Application Administrator (Microsoft Dynamics365) in the DAX Support team, you will join a department that acts as a strategic partner for all Allegro 1P areas, including Business, Finance, Customer Experience, and Operations. We provide tailored software solutions (primarily based on Microsoft DAX ERP and WMS) that enable and enhance business and operational processes. Your mission will be to serve as the first point of contact for our business partners, ensuring the stability of daily operations while actively contributing to further technical development of systems and processes. Your main responsibilities: - Support business partners in an efficient and effective way by sharing knowledge, analysing and providing timely resolution for support tickets and actively participating in incident management. - Be a trusted partner - apply your expertise to deliver high quality solutions and thoughtful answers. - Cooperate with 2nd line support teams to properly escalate issues and actively drive knowledge transfer between teams. - Evaluate the technical feasibility and set priority for low- to medium-complexity system development needs. - Cooperate with software developers in orde...