Customer Quality Assurance Specialist

Job description

Become the point of contact for QA-related topics within the Customer Experience team at bsport! The Customer QA 1 owns low- to medium-complexity tickets , ensuring precise documentation and bug reporting. You’ll interact directly with Customer Success and Customer Care to clarify requests and escalate when needed, while maintaining structured Notion and Linear processes. The role: Manage low/medium tickets independently Document steps to reproduce, observations, and status updates in Notion Communicate with Customer Success and Customer Care via Slack channels and tag appropriately Create or update Linear bug tickets , following templates and priority rules Identify trends in bugs and escalate to Customer Experience or Product/Tech teams Maintain adherence to CQA workflows and ticket hygiene Why this role: High-impact, visible role working directly across Customer, Product, and Tech teams Strong ownership from day one with real responsibility on live customer issues Opportunity to become a true expert on a fast-growing SaaS platform Dynamic mix of operational, analytical, and technical problem-solving work Direct contribution to improving customer experience and internal QA proces...