SERVICE DESK ASSOCIATE

Job description

As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services. WHAT YOU’LL DO: - Own the customer experience – greet people sincerely, be friendly and thank every customer - Answer a multi-line telephone – assist customers or direct them to the appropriate area - Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions - Prepare, box, and wrap customer purchases and online orders for shipment - Calculate service desk and store cash work - prepare bank deposits - Maintain a clean and organized department - Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. - Competitive wages - Generous merchandise discount - Comprehensive benefits - 401(k) retirement plan - No extended holiday hours - Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputat...