Patient Relations Supervisor, Full Time, First Shift

Job description

Under the guidance of the UC Health (UCH) Leadership as designated in the organizational structure the supervisor is responsible for the day-to-day supervision and operation of the UC Medical Center Patient Relations department with regards to scheduling, PTO requests, corrective action, facilitating competency assessment through appropriate evaluation tools, interviewing potential candidates, yearly performance reviews, coaching of front-line staff. Patient Relations supervisor serves as the primary trainer for department practices, standard operating procedures, and documentation requirements to support personnel and external customers. Direct Supervision: Provides direct supervision of Patient Relations department day to day support of represented and non-represented staff. Handles issues that escalate, including staffing vacancies due to call offs or medical leaves, patient, and family meetings, rounding in family lounges and desk locations for staff oversight purposes. Provides coaching and counseling to direct report and provides prompt corrective action when appropriate with proper and accurate documentation. Includes oversight of Main Lobby Patient Information Desk team, Vi...