Customer Service Representative

Job description

Do you love talking to people and helping them feel heard? Would you like to learn or put your high-quality, confident and engaging customer service skills to the test? If so, then this is your chance to bring your energy to an organisation that has been fighting for fair, just and safe markets for the needs of Australian consumers for over 60 years. Every day, you’ll help Australians make confident decisions about the products and services they rely on. You’ll turn challenging moments into positive experiences and help members feel supported and empowered. - Be the friendly, knowledgeable voice our members rely on when they need support - Use intuitive tools that help you focus on what matters most — great conversations with customers - Use your strong written and verbal communication skills and your natural ability to actively engage our members on warm calling opportunities - Look for opportunities to make our customer service smoother, faster and more delightful, helping us continually lift efficiency, accuracy and overall satisfaction. About you: You are someone who brings warmth and confidence to every interaction. You enjoy connecting with people, asking great questions and...